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How we handle your account and data

Your account security and payment verification matter most to us. We've built our legal framework around protecting your deposits, withdrawals and personal information — whether you're in Surabaya…

Account protection verifiedPayment data encryptedWithdrawal verification requiredSupport available 24/7
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data kingkong4d How we handle your account and data
REACH OUR TEAM

How to contact us about legal or account matters

Live Chat Open your account and tap the chat icon in the lobby footer. Our team responds in minutes during operating hours. Real agent, real-time answers about account access, policy or verification.
Email Support Send your question to [email protected] with your account email and a clear subject line. We reply within 24 hours with detailed guidance on policy, data requests or account concerns.
Account Dashboard Log in and visit Settings > Legal & Privacy to view your data, download your transaction history, request a copy of your account record, or submit a policy question directly.
DATA AND SECURITY

How we protect your information

Encrypted Storage

Your name, identity number and banking details are encrypted at rest using industry-standard protocols. We do not share your personal data with third parties without your explicit consent, except where local law requires disclosure.

Payment Verification

Every deposit is cross-checked against the payment gateway record. Every withdrawal triggers identity verification — we match your account name against your identity document before releasing funds to your registered bank account.

Login Security

Your password is hashed and never stored in plain text. We monitor account logins for unusual activity and can lock your account if we detect unauthorized access attempts. You can reset your password anytime in Settings.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences. No tracking cookies follow you off-site. You can delete cookies from your browser anytime without affecting your account.

Data Retention

Your account data stays on file for the life of your membership. After you close your account, we retain records for 12 months for regulatory compliance, then securely delete them unless local law requires longer retention.

Request Your Data

You can request a copy of all data we hold on you — go to Settings > Legal & Privacy and select Download My Data. We compile and send it within 5 business days to your registered email address.

Your legal and policy questions answered

Your account remains active and your balance stays intact. We do not close inactive accounts or charge dormancy fees. You can log back in anytime and your funds will be there. If you forget your password, use the reset link on the login page or contact support.

Yes. Log in, go to Settings > Legal & Privacy, and select Download My Data or Transaction History. We generate a PDF or CSV file with all your deposits, withdrawals and game activity. Download it anytime — we keep 24 months of accessible history.

You need a valid government-issued ID — Indonesian KTP (Kartu Tanda Penduduk), passport, or driver's license. Upload a clear photo during registration or when you make your first withdrawal. Our system matches the name on your ID against your account details before processing.

Verification usually takes 1–2 hours. Once approved, DANA, OVO and GoPay transfers clear within minutes; QRIS and bank transfers clear within 1–3 business hours depending on your bank. You'll receive a confirmation email once the transfer is complete.

You can close your account anytime by visiting Settings > Account > Close Account. Any balance in your wallet must be withdrawn before closure. Once closed, your account cannot be reopened. We do not issue refunds on game losses — all deposits and withdrawals follow our payment terms.

Yes. Contact our support team via live chat, email or phone with your transaction ID, date and description of the issue. We investigate within 24–48 hours and work with your bank or payment provider if needed to resolve the matter. We keep a full record of all disputes.

Our full Terms of Service and Privacy Policy are available at datakingkong4d.xyz/terms and datakingkong4d.xyz/privacy. You can also request a PDF copy from our support team. We update these documents periodically and notify active players of material changes via email.

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